Thank you for placing an order with UGG. Due to unprecedented demand through our online store at this time, there may be a delay in receiving your order. Please rest assured that we are working hard to get your order out as soon as we can. In the current state, please allow up to 8-11 business days to receive your order. On behalf of the UGG team we would like to take this opportunity to thank you for your continued support and wish you and your family the best.
Delivery of your new product is done with great care at UGG.
For your convenience, we’ll deliver via DHL eParcel anywhere.
Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We’ll notify you via email when your order has been processed and again when your product is dispatched, at that stage we will provide you with all the details you need to track your order
Don’t worry if you’re not at home when the product/s are delivered. DHL will leave a card at your home advising you that an attempt has been made to deliver your product. Your new product will then be available to be collected at your local Post Office. You will find information about the Post Office location on the card left by the courier.
UGG is committed to providing exceptional customer service and quality products. We endevour to make that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a backorder or a full refund. Due to high order volumes, our returns process is currently experiencing delays. Please allow up to 15 business days for the refund to appear on your bank statement
By utilising DHL Safe Drop Service (‘Service’) you agree that:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
DHL will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at DHL’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of DHL in relation to the loss or damage to any parcel, including, but not limited to:
A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from DHL; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
CHANGES TO YOUR ORDER
Once your order is placed, unfortunately, it is too late to change. If you would like to change your order after it has been received, we offer free returns, within the terms of our Return Policy.